Privacy Policy – How your information is protected and used on 8up menu

This privacy policy applies to all members and users of the 8up menu platform. By using our website or mobile app, you are considered to have accepted this privacy policy.

8up menu is committed to providing the highest standard of privacy protection for members in Bangladesh. We believe your personal data belongs to you, and safeguarding it is our greatest responsibility. This policy is written in plain, accessible language so everyone can understand it.

We only collect information that is necessary to provide our services. Collecting unnecessary or excessive data goes against 8up menu's policy.

8up menu collects and uses your information only for the following legitimate purposes:

• Creating and managing your account, delivering services, and verifying user identity.
• Processing financial transactions securely and preventing fraud.
• Improving customer service and responding to support requests.
• Verifying user age and ensuring responsible gaming practices.
• Meeting legal and regulatory compliance requirements.
• Supporting platform security and technical improvements.
• Sending you personalized offers and promotions (with your consent).

8up menu uses collected data solely to improve services and ensure security. We never share your information commercially with third parties.

Your gaming history is analyzed to promote responsible gaming. If an unusual change in a member's playing behavior is detected, our responsible gaming team will reach out to offer support.

IP address and device information are used to detect unauthorized access to accounts and prevent multiple account creation. This is done for the security of all members.

8up menu never sells or rents your information. However, data may be shared in the following limited circumstances:

• Payment Provider: Certain financial details required to process transactions are shared with payment gateways, which are also bound by strict privacy policies.
• Legal Obligations: Data may be disclosed when lawfully required by a court or regulatory authority.
• Technology Partner: We use trusted technology partners to operate the platform, all of whom are required to uphold our privacy standards.
• Your information is never passed on to third-party advertisers.
• No information is shared with other gaming platforms or competitors.

Cookies are used on the 8up menu website and app. Cookies are small text files stored on your device that help improve the site's functionality.

• Essential Cookies: These are essential for maintaining login sessions and enabling core platform functionality.
• Functional Cookies: Remembers your preferences, such as language or theme settings.
• Analytics Cookies: To understand which sections of the site are being used and how.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain site functionality.

We do not retain your information longer than necessary. However, certain data must be kept for a defined period for legal reasons.

• Active account data: retained until the account is closed.
• Financial transaction records: 5 years (as required by law).
• KYC verification documents: 5 years after account closure.
• Customer service chat logs: 1 year.
• Gaming history: for the duration of active account + 1 year.

As an 8up menu member, you have the following rights:

8up menu strictly prohibits anyone under 18 from using the platform. We never knowingly collect any information from minors.

If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be permanently deleted.

8up menu employs multiple layers of security to protect your information — covering not only technical measures but organizational safeguards as well.

• 256-bit SSL/TLS encryption – all communications secured through protected channels.
• Two-Factor Authentication (2FA) is available for added security.
• Regular third-party security audits.
• Database encryption – your stored data is protected at rest.
• Restricted access – only authorized personnel can view your data.
• Automated systems for detecting suspicious activity.

In the event of a data breach, we will notify affected members within 72 hours and work to resolve the issue as quickly as possible.

8up menu may update this privacy policy from time to time. Any changes will be reflected with a new date on this page, and members will be notified by email for significant updates.

• A 30-day advance notice will be provided before any major changes.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
• The latest version will always be available on this page.

If you have any questions, concerns, or complaints regarding this privacy policy, please contact our support team. We typically respond within 48 hours.

To exercise your privacy rights, please submit a request with the following details: your name, registered email address, and a clear description of the assistance you need.