Our commitment

Responsible Gaming – A Guide to Safe and Healthy Gaming on 8up menu

8up menu believes gaming should be fun, not stressful. That's why we provide every member with powerful tools and dedicated support to ensure their well-being and safety. We're always here for you.

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Self-protection tools
Set limits
⏸️
Take a break
At any time
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Self-Exclusion
Account lock
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24/7 Support
For help
18+ Age Verification
Setting a deposit limit
Self-Exclusion option
Free support

Our commitment to responsible gaming

8up menu is more than a gaming platform — it's a family. And the well-being of every family member comes first. That's why we don't just treat responsible gaming as a rule; it's part of who we are.

Gaming is a fantastic form of entertainment — from Sports Betting to Live Casino, fish games to bingo — every moment should be enjoyable. But when gaming starts causing stress instead of fun, seeking help is the smart thing to do.

Responsible gaming tools on 8up menu are free to use and available at any time. Set limits, take a break, or get help — everything is in your hands.

Our policy: 8up menu never encourages members to play beyond their means. We are committed to healthy, controlled gaming at all times.

Important to remember: Gaming is entertainment, not a source of income. Only wager what you can afford to lose without it affecting your life.

5 principles of healthy gaming
1 Treat gaming as entertainment, not a way to earn money.
2 Set a budget in advance and stick to it.
3 Set time limits and take regular breaks.
4 Do not play when you are angry or upset after a loss.
5 Make spending time with family and friends a priority.

Our responsible gaming tools

Use 8up menu's powerful tools to stay in control of your gaming experience

Setting a deposit limit

Set a maximum daily, weekly, or monthly deposit limit. Limits take effect immediately once set. To increase a limit, a 24-hour waiting period applies.

Session time limit

Set a daily time limit for how long you play. Once the limit is reached, your session will end automatically and you will not be able to log in again until the next day.

Reality Check Reminder

You will receive periodic pop-up reminders showing how long you have been playing and how much (in BDT) you have spent.

Cooling-off period

Take a voluntary break of 1 day to 6 weeks. You will not be able to log in to your account during this period. Your account unlocks automatically once the break ends.

Self-Exclusion

Close your account for 6 months to 5 years, or permanently. During this period, requests to open a new account will not be accepted.

Expert support

Our trained support team is available 24 hours a day. If you feel something is wrong, reach out via live chat — it's free and completely confidential.

How to use the tools: Go to Profile Settings → Responsible Gaming. You can activate any tool from there. Lowering a limit is instant; a cooling-off period applies when increasing one.

Recognise the warning signs

If you notice any of the signs below in yourself or someone close to you, it may be time to seek help. That's not a sign of weakness — it takes courage.

1
Spending beyond your budget

You are spending more than you planned before each session.

2
Playing more to chase losses

After a loss, you cannot stop yourself thinking "just one more round and I will win it back."

3
Neglecting family or work

Gaming is affecting your ability to focus on relationships, work, or studies.

4
Borrowing money to gamble

You are borrowing money from friends, family, or taking on debt to fund gaming.

5
Gambling in secret

You are hiding your gaming habits from the people close to you.

6
Restlessness or irritability

You feel irritable or restless when you are unable to play.

Healthy gaming tips

Follow these simple steps to build responsible gaming habits:

Set a budget beforehand

Decide in advance how much BDT you are willing to spend on gaming each week. Treat it as part of your entertainment budget — not an investment.

Stick to your time limits

Watch the clock. Get up, drink some water, and take a short walk every hour. Avoid playing for long stretches without a break.

Only play when you are in a good headspace

Avoid playing when you are angry, anxious, or feeling low. Making decisions driven by emotion is never a good idea.

Track your wins and losses

At the end of each month, review your total spending. This will help you stay aware and in control.

Spend time with family

Gaming is one part of life. Give equal importance to family, friends, and other interests.

Keep in mind: There are no guaranteed wins in gambling — the risk of losing is always there. Only place bets with money you can afford to lose without it impacting your life.

Check yourself

Answer these questions honestly to assess your own gaming habits

Q 1. Have you ever spent more than your planned budget?
If yes: set a deposit limit.
Q 2. Has gaming ever caused arguments with the people close to you?
If yes: take a break and talk to someone.
Q 3. Have you placed larger bets to try to recover money you have lost?
If yes: chasing losses is a warning sign.
Q 4. Have you ever lied or kept secrets because of gaming?
If yes: reach out to support.
Q 5. Do you feel restless or low when you're unable to play?
If yes: consider a cooling-off period.
Q 6. Is gaming interfering with your work, studies, or sleep?
If yes: use the self-exclusion option.

If you answered "Yes" to 2 or more questions, please reach out to our support team. It's completely confidential and free of charge.

How do I self-exclude?

Temporarily or permanently close your account in just a few steps

1
Log in

Log in to your 8up menu account.

2
Profile Settings

Click the profile icon at the top right.

3
Responsible Gaming

Find the "Responsible Gaming" section.

4
Choose a duration

6 months, 1 year, 5 years, or permanent.

Once self-exclusion is activated: This cannot be cancelled before the set period ends. During this time, logging in, opening a new account, or accepting promotions will not be possible.

Frequently asked questions about responsible gaming

Questions you might have

Go to Profile Settings and navigate to the Responsible Gaming section. There you will find options to set daily, weekly, and monthly deposit limits. Lowering a limit takes effect immediately; however, increasing a limit requires a 24-hour cooling-off period.

No — your account balance remains safe during self-exclusion. Once the self-exclusion period ends, you can withdraw your full balance. For permanent self-exclusion, please contact our support team to arrange a withdrawal.

No — for security reasons, only the account holder can set limits. However, if a family member is concerned, our support team can guide them toward the appropriate resources.

A cooling-off period is a short-term break (1 day to 6 weeks) after which your account reactivates automatically. Self-exclusion is longer-term (6 months to permanent) and requires re-confirmation once the period ends. Self-exclusion is the more effective option for serious concerns.

Start by contacting the 8up menu support team via live chat. We will help you activate self-exclusion and point you toward professional support. You can also seek help from a mental health professional in Bangladesh.

Absolutely not. 8up menu strictly prohibits anyone under 18 from accessing the platform. Age is verified at registration, and ID may be requested if there is any doubt. Any account found to belong to a minor is closed immediately.
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Play safe, have fun — 8up menu is here for you

Responsible gaming doesn't mean less fun — it means longer-lasting, stress-free enjoyment. Join 8up menu today.

Free tools 24/7 Support Confidentiality guaranteed 18+ Verification
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